Frequently asked questions

We provide private transportation from any airport to any hotel at the best price, and we are licensed with complete insurance liability.

Prices on our website are per vehicle, not per person, based on a range of passengers.

You can book any time in advance; we suggest one week to one day ahead. Same-day reservations are available.

You pay securely online when you book, by credit or debit card, Apple Pay or Google Pay. Payments are processed by Stripe.

No. Prices are set per passenger range or per vehicle, not per age.

All prices are in USD. If your card is in another currency, your bank converts the charge at its own exchange rate.

Every private transfer includes a professional, licensed driver; an insured, well-maintained vehicle; real-time flight monitoring; meet-and-greet service at arrivals; and door-to-door service with no hidden fees added after booking. Your fixed price covers the full route to your destination.

Walk all the way out of the airport. You'll see representatives holding boards. Look for the Airport Transportation logo or your name.

During booking we ask for your airline and flight number so we can track delays and wait for you.

Yes. While their English may not be native-level, drivers have the skills to communicate with passengers.

Tips are not mandatory but are highly recommended; drivers earn them through service quality.

Airport Transportation provides private transportation only, in vans, luxury SUVs, or semi-buses.

It depends on the vehicle. Each vehicle shows its maximum number of passengers and suitcases before you book, so you can choose one that fits your group.

Commonly Toyota Hiace, Volkswagen Transporter, Mercedes Sprinter, Volkswagen Crafter, Chevrolet Tahoe, and Chevrolet Suburban.

Yes. We carry insurance with complete liability for all passengers while using our services.

Baby seats are provided with prior notice, subject to availability, one seat maximum per vehicle.

Yes. For your comfort all our units have air conditioning.

Yes, you can add an extra stop to your service during the booking process.

We can transport domestic pets kept in cages that fit in a normal vehicle.

Yes. There is plenty of room for one suitcase and one carry-on per person.

Yes. Cancel free of charge up to 24 hours before your pick-up and you are refunded in full. Cancellations made less than 24 hours before service are not refundable.

Update your flight in Manage your booking so your driver follows the right flight.