Tulum Airport Transportation

At the arrivals exit of the single terminal, holding a sign with your name, after immigration, baggage claim and customs. Your confirmation names the exact meeting point.

The airport is about 20 km southwest of Tulum town on Highway 307, and the drive usually takes about 30 minutes. Allow 45 to 60 minutes for hotels along the Hotel Zone beach road, where traffic is slow in the afternoon and evening.

Yes. We drive to beach hotels and boutique resorts along the Tulum–Boca Paila road. Give the hotel's exact name or kilometer marker so your driver finds the right entrance.

Yes. We drive to condos, apartments and villas in Aldea Zamá, La Veleta, Region 15 and Tulum Country Club. Give the building name and unit number, and any gate code.

Yes. Akumal and Puerto Aventuras are north of Tulum on Highway 307, and we drive door to door to resorts, villas and condos there.

Bacalar and Mahahual are well south of the airport, past Felipe Carrillo Puerto. Enter your address in the booking form to see whether a transfer is offered for that route; if it is not, contact us before you fly.

No. All scheduled flights use one passenger terminal, with arrivals on the ground floor, so your driver only needs your flight number.

Yes. Give the full address or the property name, the unit number and any access details. Where a road is unpaved or closed to cars, your driver stops at the nearest point a vehicle can reach.

Yes. Book with your real flight number and time, and the pickup is arranged around it. For an early departure, give your flight time so the pickup leaves enough margin for check-in and security.

There is no need. Booking ahead gives you a confirmed vehicle and meeting point before you land. If someone approaches you in arrivals, check the company name against your confirmation before getting in.

We monitor the flight on your reservation, so your driver waits for the actual landing. If your flight number, date or airline changes, or the flight is canceled, update it in Manage your booking so the pickup can be moved.

Yes. Book a one-way departure or a round trip from your hotel or rental, and give your flight number and departure time, so the pickup is set for check-in and security.

This page is for flights into Tulum (TQO). If your ticket says CUN, book your transfer from Cancún International Airport instead, so your driver waits at the right airport.

No. Airport Transportation is a private transfer service that books rides from TQO; we are not the airport or its operator. For airlines, arrivals and other ways to get around, see our Tulum airport page.

We provide private transportation from any airport to any hotel at the best price, and we are licensed with complete insurance liability.

Airport Transportation provides private transportation only, in vans, luxury SUVs, or semi-buses.

Prices on our website are per vehicle, not per person, based on a range of passengers.

It depends on the vehicle. Each vehicle shows its maximum number of passengers and suitcases before you book, so you can choose one that fits your group.

Walk all the way out of the airport. You'll see representatives holding boards. Look for the Airport Transportation logo or your name.

Commonly Toyota Hiace, Volkswagen Transporter, Mercedes Sprinter, Volkswagen Crafter, Chevrolet Tahoe, and Chevrolet Suburban.

Yes. We carry insurance with complete liability for all passengers while using our services.

Baby seats are provided with prior notice, subject to availability, one seat maximum per vehicle.

You can book any time in advance; we suggest one week to one day ahead. Same-day reservations are available.

You pay securely online when you book, by credit or debit card, Apple Pay or Google Pay. Payments are processed by Stripe.

Yes. For your comfort all our units have air conditioning.

During booking we ask for your airline and flight number so we can track delays and wait for you.

Yes, you can add an extra stop to your service during the booking process.

No. Prices are set per passenger range or per vehicle, not per age.

Yes. Cancel free of charge up to 24 hours before your pick-up and you are refunded in full. Cancellations made less than 24 hours before service are not refundable.

Yes. While their English may not be native-level, drivers have the skills to communicate with passengers.

Tips are not mandatory but are highly recommended; drivers earn them through service quality.

All prices are in USD. If your card is in another currency, your bank converts the charge at its own exchange rate.

We can transport domestic pets kept in cages that fit in a normal vehicle.

Yes. There is plenty of room for one suitcase and one carry-on per person.

Every private transfer includes a professional, licensed driver; an insured, well-maintained vehicle; real-time flight monitoring; meet-and-greet service at arrivals; and door-to-door service with no hidden fees added after booking. Your fixed price covers the full route to your destination.